1. GENERAL RULES
1.1. Internet store Dtransparts.co.uk is run and administered by
DTRANS LTD
16 Stour Road
Town: Grays
Post code: RM16 4BS
Country: England
COMPANY NUMBER: 11861583
: www.dtransparts.co.uk
: office@dtransprts.co.uk - this is the address that Customers can contact Internet Store, farther called "Contractor", "Service Provider" or “Shop”.
1.2. Internet Store can only be used by those who have read and fully accepted and Regulations of Dtransparts.co.uk Store.
1.3. :
- Monday to Saturday open 24h 07306011830,
- Sunday (call and ask)
- office@dtransparts.co.uk
2. PLACING AND COMPLETION OF AN ORDER
2.1. Orders can be placed only by the users of the Internet Store, who have correctly filled out their personal details.
2.2. F data: name, surname, shipping address, e-mail address, contact phone number. Improper filling of the Registration Form or providing incorrect data may cause the contractor to withdraw from completing an order. A lack of due diligence while filling in the form may cause the client being obligated to cover additional expenses such as: compensation, costs of improper postage, costs of the order to the right address, or any other rightful costs incurred by the Internet Store to complete the order.
2.3. P 24 hours a day, 7 days a week. Orders will be completed at within 1 to 3 working days after the charge will be posted to as successful. However, Dtransparts.co.uk team will do everything possible to shorten to a minimum.
2.4. Online Store will begin order completion after the order is successfully placed and payment due for the order and shipment is made.
2.5. Confirmation that an order is being completed is always to the provided by the customer in registration form. This also means that the contract of sale has been made. In a payment and not receiving confirmation contact customers service via e-mail office@dtransparts.co.uk or dial
07306011830 between 9 a.m. 5 p.m.
2.6. In case of any circumstances making placed order impossible to complete by the Dtransparts.co.uk is reserving the right to suspend the order, and will immediately notify the customer about the situation.
2.7. In case of price change, will be completed with the price valid at the moment of purchase (contract of sale).
2.8. The invoice will be sent to a customer by e-mail or if needed, on paper send by post.
2.9. Internet Store reserves itself a right to: change the prices of the products, to introduce new products, to delete products from an offer, to perform, stop or modify discounts and sales.
2.10. Will be completed if item is available.
2.11. Discounts or sales do not combine, as long as additional rules do not state so.
3. PAYMENT
3.1 Internet Store accepts payments made by:
a) Bank transfer
Internet Store bank account details:
Barclays
Account Name: Dtrans Ltd
SORT CODE - 20-25-19
Account number: 40061638
Street: 16 Stour Road
Town: Grays
Post code: RM16 4BS
Country: England
3.2 Payment should be done immediately after placing an order, so that the amount due is posted to within a maximum of 7 working days counting from a day of placing an order. Otherwise, if the Store will not receive the payment within a week, the order is considered ineffective and the Internet Store won't complete that order.
4. SHIPMENT
4.1 Shipping in the UK is carried out by us (Dtrans Ltd), collection is also available.
4.2 Shipping costs are paid by the customer.
4.3 Before collecting the parcel, customer is obliged to verify the content of the package in the presence of the delivery person. If the package was damaged during the transportation process a protocol of shall be prepared and signed by both the customer and the delivery person. Checking the package is an essential condition of taking into account any customers` claims of being damaged the transport. Courier company is obliged to deliver the goods undamaged and is liable for customer complaints concerning damage in transport.
4.4 If a customer will not pick up purchased product, he/she will have to cover of sending it back to the Store.
4.5 Any items purchased by the customer from our online store, will be delivered by us, or picked up by customer. We do not use any other services to deliver the items due to the fact that we have met with damaged deliveries made by one of the couriers. We want our clients to receive their truck parts undamaged.
4.6 Delivery information:
(Call and ask)
5. RETURNS AND COMPLAINTS
5.1 Internet Store declares to deliver bought Products without faults.
5.2 Returns (withdraw from contract of Sale)
5.2.1 withdraw from the contract of Sale (return products), within 14 days, without providing any reason. The time to withdraw expires after 14 days counting from the day in which you came into the possession of the product (or in which third party, different from the carrier, came into possession of the thing).
5.2.2 In order to perform customers' right of withdrawal from the agreement, Internet store must be informed of it, for example by sending the letter by mail to the address:
Name: DTRANS LTD
Street: 16 Stour Road
Post code: RM16 4BS
City: Grays
Country: England
to the e-mail address: office@dtransparts.co.uk
5.2.3 The Product should be sent back immediately, however not later than 14 days counting from the moment of informing the Shop about withdrawal from the contract of sale.
5.2.4 Goods should be originally packed, unused and unchanged.
5.2.5 In case of withdrawal from the contract of sale, Dtransparts.co.uk will refund all payments received from you, including costs of first shipping. We will make the return of the payment using the same method of payment which was used in the transaction, unless method will be agreed.
5.2.6 In case of withdrawal from the contract of sale, costs of returning the goods to the Internet store are to be paid by the customer.
5.3 Complaints
Name: DTRANS LTD
Street: 16 Stour Road
Post code: RM16 4BS
City: Grays
Country: England
: "Customer complaint".
The Customer will receive information about the result of investigating within 14 days, counting from the day of receiving the product the Internet Store. In case of the complaint is justified, Internet Store will resend of standard value (repaired, or new) to the Customer within 14 days. If repairing or replacing the product will not be possible, Internet Store will refund to the Customer full amount paid for the Product along with shipping costs.
5.3.2 In case of negative result of the product will be resent to the customer with full description of complaint denial.
